1. Eligibility for Returns:
- Returns are accepted within [30 days] from the date of purchase.
- Items must be returned in their original, unused condition and packaging.
- Proof of purchase, such as a receipt or order confirmation, is required for all returns.
2. Non-Returnable Items:
- Custom or special-order items
- Opened or used items, unless defective
- Clearance or sale items (unless otherwise stated)
3. Defective or Incorrect Items:
- If you receive a defective or incorrect item, please contact us within [7 days] of receiving your order for a replacement or full refund.
- We will cover the cost of return shipping for defective or incorrect items.
4. Return Process:
- Contact our customer service team at Contact@sjhardwares.co.in to initiate a return.
- We will provide instructions for returning your item and a return authorization number if applicable.
- Pack the item securely, including all original packaging, manuals, and accessories.
5. Refunds:
- Refunds will be processed to the original payment method once the returned item is received and inspected.
- Please allow [7-10 business days] for the refund to appear on your account.
6. Shipping Costs:
- Shipping costs for returns are the responsibility of the customer unless the return is due to a defect or error on our part.
7. Exchange Policy:
- Exchanges are processed as a return followed by a new purchase. Please return the original item and place a new order for the desired item.
8. Contact Information:
- For any questions or further assistance, please contact us at Contact@sjhardwares.co.in.
Thank you for shopping with SJ Hardwares!